Viff

Viff is an innovative AI tool designed to assist hotels and property managers in efficiently and effectively responding to guest reviews. With Viff, you can generate courteous and contextually relevant responses with just a single click.

Available as a Chrome extension, Viff seamlessly integrates with all websites and property/reputation management systems. It can even be used with emails, providing a comprehensive solution for managing guest feedback.

What sets Viff apart is its ability to quickly learn a hotel's unique tone and brand voice. In as little as 20 responses, Viff can understand and replicate your preferred style, ensuring consistent and on-brand communication. By utilizing its proprietary AI model, Viff comprehends various aspects of a positive guest experience, including food, cleaning, and service.

Viff's responses are meticulously crafted to exude professionalism and courtesy at all times. It never says anything a hotel wouldn't want its staff to say, allowing you to maintain your desired image. Whether the review is positive or negative, Viff can handle even the most challenging feedback.

Responding to guest reviews is crucial for enhancing your online reputation, and this is where Viff excels. Customers who have incorporated Viff into their review management strategy have seen remarkable results. Some have experienced a 5x increase in booking volumes, while others have achieved a significant 67% improvement in their TripAdvisor ranking in just six months.

You can test the power of Viff with our free trial, which includes the first 20 responses. Additionally, Viff is capable of understanding and responding in over 20 languages, catering to a diverse customer base. Installing and using Viff is a breeze, requiring zero setup and integration work. It's an accessible tool that benefits everyone involved in the hospitality industry.