Viable

Viable is a powerful AI-driven tool designed to help organizations gain a deeper understanding of their customers. With advanced AI and natural language processing technology, it provides comprehensive insights from customer feedback, enabling companies to enhance their product-market fit, develop more impactful messaging, and make informed, data-driven decisions.

By leveraging AI, Viable generates instant, accurate, and data-backed reports for every team. These reports go beyond simple sentiment analysis, tracking changes over time and offering valuable summaries, urgency scores, product sub-themes, and user profiles. Additionally, Viable utilizes customer traits and metadata to conduct in-depth analysis and provide personalized recommendations based on factors such as NPS scores, customer tiers, geographical region, and more.

Viable is a versatile tool that can analyze various types of feedback, including sales call transcripts, customer support tickets, market research data, and employee surveys. It even offers automated PII redaction and a dedicated white-glove service team for customized data management requests. Rest assured, Viable prioritizes data security and is SOC 2 Type 2 certified.

Getting started with Viable is easy as it only requires 500 datapoints. And to showcase the power of its AI capabilities, Viable offers a free 30-day trial allowing users to experience firsthand how it can transform their data. The tool seamlessly integrates with leading platforms such as Zendesk, Intercom, Front, Delighted, Gong, and app stores for product reviews. Additionally, it supports data from virtually any source via Zapier or by importing files in CSV format.