Sapling

Sapling is an AI messaging assistant that enhances the quality and efficiency of customer-facing teams. By integrating with popular messaging platforms and CRMs, Sapling provides real-time suggestions to help agents compose personalized responses quickly.

With Sapling Suggest™, relevant responses can be retrieved from a team response bank with just one click. Autocomplete Everywhere™ uses deep learning to provide powerful autocomplete suggestions across all messaging platforms.

Sapling goes beyond traditional spelling and grammar checkers by catching 60% more language quality issues. This is achieved through a machine learning system that has been trained on millions of English sentences.

In addition to improving response quality, Sapling enables teams to share knowledge with a snippet library and text expansion shortcuts/macros. It also utilizes natural language processing to provide business insights from conversational data.

Sapling offers best-in-class omni-channel support and enterprise security. With TLS and AES-256 data encryption, PII redaction, and options for SSO and MFA, end-user identity management is robust. Installation is simple and fast, with a two-click provision and an impressive 90% adoption rate.

Overall, Sapling provides teams with an optimized omni-channel customer experience, higher-quality professional messaging, faster response and handle time, and improved customer satisfaction. Managers can also leverage conversational insights to coach and prepare teams, resulting in greater efficiency and improved language quality.