Netomi

Netomi is a leading provider of AI customer service tools that revolutionize the way businesses interact with their customers. Our advanced platform goes beyond traditional chatbots, offering automated customer service and support to enterprise-level businesses. Our goal is to take care of the customers that businesses have worked hard to win by resolving up to 80% of routine customer queries automatically and in real-time.

Our AI customer service offering includes a range of products, such as conversational AI, email resolution, chat interface, and webforms. By leveraging our tools, businesses can increase their support team capacity by 5x and achieve a remarkable 90% ticket resolution rate. Furthermore, our AI system is capable of providing customer support in over 100 languages, ensuring that businesses can cater to a global customer base.

One of the key features of our customer service tool is its seamless integration with all customer communication software and back-end business systems. This allows for an end-to-end conversational channel integration with current platforms. Our AI system utilizes deep learning technology to create a unique customer intent model, taking historical context and current sentiment analysis into account. As a result, businesses can expect higher customer satisfaction rates with our solution.

In addition, our AI system can operate in both autopilot and co-pilot modes, acting as either an automatic or assistive agent. This streamlines workflows among customer service representatives and ensures that businesses can provide efficient and personalized customer support.

Finally, our conversational AI-powered solution offers omnichannel conversation capabilities, allowing customers to interact with businesses through email, chat, messaging, voice, and SMS. This flexibility ensures that businesses can meet their customers wherever they are and provide a seamless and convenient customer experience.