Jochem

Jochem.ai is an advanced AI assistant designed to streamline and improve customer care. With a cutting-edge self-improving knowledge base, Jochem.ai delivers instant answers to customer service agents, saving them time and reducing the need for team leads to step in. By learning from human answers, Jochem.ai continually enhances its performance, ensuring top-notch assistance.

As customer support-related queries come pouring in, Jochem.ai handles them effortlessly. It even offers the option to answer emails and chats with just one click, greatly alleviating the burden on second-line support. Should Jochem.ai encounter a question it can't answer, it immediately escalates it to a senior agent for resolution while learning from the experience for future reference. The platform also efficiently manages escalation logs, ensuring accountability and smooth operations.

Jochem.ai goes beyond simply answering questions by providing valuable insights through operational metrics. It generates useful data such as time saved and identifies hot topics, empowering organizations to make informed decisions and improve their customer service practices. Automation is at the forefront of Jochem.ai's functionality, offering seamless updates to existing knowledge bases and suggesting new content to address any gaps or conflicts.

Jochem.ai offers various pricing plans to cater to different business needs. From a basic plan for smaller teams of up to 10 agents to an enterprise plan for larger organizations, Jochem.ai is adaptable and scalable. Integration with existing systems like Teams or Slack is effortless thanks to its simple plugin. Users also have the ability to customize preferences and set permissions, ensuring the tool seamlessly integrates into existing workflows while maintaining data security.

In essence, Jochem.ai empowers customer service teams, assisting agents in efficiently resolving customer inquiries while providing invaluable insights for operational improvement. With Jochem.ai, organizations can elevate their customer care and take their customer service to new heights.